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sainsburys

 
April 9, 2010
 

Spread the Love - Sainsbury's

Once again Sainsbury's in Holborn have given me a warm fuzzy feeling whilst buying my lunch. I don't know what they are doing these days with regards to training their customer service assistants but they seem to be getting it right.

This time the gold star goes to a CSA by the name of Liga. Not only was it service with a smile, she also sparked a conversation about crisps (potato chips for the non Brits) and advised me on how to take advantage of one of their promotions.

Some might say she was just doing her job but her delivery and general demeanour made it 100 times better and more memorable.

I will be going back. I will take advantage of their promotions. I will be feeling the love from now on when shopping in Sainsbury's!

Spread the Love!

Filed under  //   consumer expectation   customer service   holborn   liga   sainsbury's   shopping  

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March 16, 2010
 

Consumer Expectation Is Everything

sainsburys

I just went to Sainsbury's and bought a sandwich. Not exactly a newsworthy event in its self but as I was exchanging coin, something struck me.

The chap that served me was polite, cheerful and gave off a generally good vibe. At first I felt refreshed by this but I thought about it a little more and realised that being refreshed by this isn't a good thing... Or is it?

The problem is that I go to Sainsbury's and I expect crappy customer service because that's what I usually get. Good customer service is not the norm and it should be.

So while it's great that this one individual exceeeded my expectations, it's bad that my expectations are so low.

Make of that what you will but I think it says quite a lot about consumer expectation.

The sandwich wasn't bad either.

Filed under  //   consumer   expectation   sainsburys   sandwich   shopping   taste the difference  

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February 27, 2009
 

I Tried Sushi!

Imag0041

I finally managed to pluck up the courage and try sushi. OK so California rolls aren't technically sushi but the essential ingredients are there: Rice, nori (seaweed), raw fish, pickled ginger and wasabi.

This may seem trivial But it is a big step for me. Eating anything from the sea gives me the fear. Eating uncooked stuff from the sea is death fear combo time!

The amazing thing was that I enjoyed it. Each mouthful had a different flavour. Most of which were completely alien to me.

I will definitely be eating more of this stuff.

Wasabi FTW!

Filed under  //   california rolls   fish   food   lunch   sainsburys   sushi   wasabi  

Comments [2]